Haven Care Network, LLC is the legal entity responsible for this policy and uses Haven Care as its public-facing name. In this policy, “Haven Care,” “we,” “us,” and “our” refer to Haven Care Network, LLC. For privacy or legal requests, contact legal@callhavencare.com.
Information We Collect
We may collect information you provide directly, including:
- Name, email, phone number, role, company, service category, location, and message details.
- Vendor information such as service area, capacity, licensing or insurance status, referral interest, documentation willingness, and pilot-fit notes.
- Homeowner, property, request, estimate, job, note, photo, billing, payment, and proof-candidate information when pilot or product workflows are used.
- Account information from Firebase Auth or similar login systems, such as email address, user ID, role, and verification status.
We also collect technical and attribution data, including page URL, landing page, referrer, first referrer, clicked CTA, form name, UTM parameters, browser/device information, IP-derived analytics data, and usage events.
How We Use Information
- Respond to vendor, homeowner, property manager, and pilot requests.
- Operate early-access, vendor qualification, client launch, and pilot workflows.
- Coordinate property care records, service requests, notes, photos, estimates, approvals, payments, and status updates.
- Evaluate vendor coverage, readiness, service area, credentials, and referral fit.
- Send transactional or operational communications, including confirmations, billing links, payment forms, account notices, and service updates.
- Improve website content, conversion paths, security, performance, and local service coverage.
- Maintain audit logs, prevent abuse, enforce terms, and comply with legal obligations.
Client Onboarding
Client onboarding may collect your name, contact preferences, property address, relationship to the property, and limited notes needed for Haven to review your request. An onboarding submission is a request for review. It does not approve service, accept an agreement, choose a Care Plan, grant property access, or authorize a payment. Email/password and Google account services are provided through Firebase Authentication. Apple account entry is not currently enabled. Transactional text-message delivery is limited to the consent and opt-out rules described below.
How We Share Information
We may share information with:
- Service providers that host, secure, analyze, email, authenticate, store, or process data for Haven Care, including Firebase/Google, Resend, Stripe, and similar vendors.
- Approved vendors or service providers when a homeowner, property manager, client, or authorized contact requests or authorizes service coordination.
- Payment processors, banks, connected accounts, and financial service providers for invoices, payment links, payouts, refunds, disputes, fraud prevention, and compliance.
- Professional advisors, insurers, accountants, attorneys, and compliance providers.
- Authorities, courts, or other parties when required by law, to protect rights and safety, or to investigate abuse or fraud.
We do not sell personal information in the ordinary sense of that word. We do not currently use personal information for third-party targeted advertising. If that changes, this policy will be updated and any required opt-out mechanism will be provided.
Payments
Haven Care plans to support payment flows where Haven collects payment and routes funds to vendors, and flows where vendors contract directly with their clients while using Haven software and payment infrastructure. Payment details may be processed by Stripe or another payment provider. Do not send full payment card numbers, bank credentials, or sensitive financial details through ordinary email or public website forms.
Texts, Email, and Communications
Haven Care does not send marketing, promotional, or bulk SMS through its transactional customer-care text program. If you provide a mobile number and expressly agree to a text follow-up, or if you initiate a text conversation with Haven Care, Haven Care may use the number and conversation or consent record to send the requested service or account message, confirmation, or status update. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Commercial email will include required sender and opt-out information when applicable.
Haven Care does not sell mobile contact information and does not share mobile contact information or text-message consent with third parties or affiliates for their own marketing or promotional purposes. We may use service providers such as telecommunications, hosting, security, and delivery vendors only to operate and protect Haven Care communications. Those providers act for Haven Care and may not use the information for their own marketing.
The exact verbal opt-in disclosure and caller choice are documented on the Text Messaging Consent page.
Cookies and Analytics
We use cookies, local/session storage, analytics tags, and similar technologies to remember attribution context, understand website usage, measure form performance, and improve the service. You can adjust browser settings to limit cookies, but some site features may not work as intended.
Retention
We keep information as long as reasonably needed for the purposes described in this policy, including operations, security, legal, accounting, dispute, tax, audit, and compliance needs. We may retain some records longer when required by law, payment rules, contracts, or legitimate business needs.
A Production client-onboarding case becomes eligible for retention review 365 days after it is created, and its append-only onboarding events become eligible 365 days after each event. Eligibility is not automatic deletion. Before deletion, Haven verifies the request or operational basis, reviews dependencies, and checks for an active legal, insurance, dispute, security, or incident hold. Records that become part of an active client, contract, payment, tax, dispute, or service history may follow a different reviewed retention period.
Your Choices and Requests
You may contact us to request access, correction, deletion, or other handling of your personal information. We may need to verify your identity before responding. Send requests to legal@callhavencare.com.
Security
We use technical, administrative, and operational safeguards designed to protect information. No system is perfectly secure. Please avoid sending passwords, full payment card details, lock codes, or other sensitive access information through public forms unless a secure workflow has been provided.
Children
Haven Care is intended for adults and business users. It is not directed to children under 13, and we do not knowingly collect information from children under 13.
Changes
We may update this policy as the business, legal entity, products, payment flows, vendor network, and pilot terms develop. Material updates will be reflected by changing the effective date and, where appropriate, adding notice on the website or in the product.
Contact
Haven Care Network, LLC
Public-facing name: Haven Care
222 W Moss Mill Rd
Egg Harbor City, NJ 08215
legal@callhavencare.com